Privacy Policy
Last Updated: November 25, 2025
This Privacy Policy explains how Coolingmaster (“we,” “us,” or “our”) collects, uses, and protects personal information when you visit coolingmaster.world, communicate with our team, or participate in our online tutoring services. By using our site, you consent to the practices described below.
Information We Collect
- Account Data: Name, contact details, student profile information, and learning preferences you provide during registration.
- Session Data: Notes, assignments, assessments, chat logs, and recordings generated during tutoring sessions.
- Payment Data: Billing details processed securely through our payment partners. We do not store full payment card information.
- Technical Data: Device identifiers, browser type, IP address, and usage analytics collected through cookies and similar technologies.
How We Use Information
We process personal data to provide and improve tutoring services, personalize learning plans, communicate with students and families, manage accounts and billing, ensure platform security, comply with legal obligations, and send updates about new features or policy changes. We only send marketing messages with your consent, and you may opt out at any time.
Legal Bases
Our legal grounds for processing include performance of a contract (delivering tutoring services), legitimate interests (improving offerings and ensuring security), compliance with legal requirements, and consent where required for communications or optional data uses.
Data Retention
We retain personal information only as long as necessary to fulfill the purposes described in this policy, meet contractual obligations, or comply with applicable laws. When data is no longer needed, we securely delete or anonymize it.
Information Sharing
We do not sell personal information. We may share limited data with trusted service providers (such as hosting, analytics, and payment processors) who support our operations under confidentiality obligations. We may also disclose information when required by law or to protect the rights and safety of our users.
Your Rights
Depending on your location, you may have rights to access, correct, delete, or restrict the use of your personal data, as well as to object to certain processing or request data portability. To exercise these rights, contact us using the details below. We may verify your identity before fulfilling requests.
Cookies and Tracking
We use cookies to operate our platform, remember preferences, and analyze site traffic. For full details and instructions on managing cookies, please review our Cookies Policy.
Children's Privacy
We provide services to students with the consent and supervision of a parent or guardian when required. We do not knowingly collect personal information from children under 13 without appropriate authorization. If you believe we have received such data improperly, contact us so we can delete it.
Security
We implement administrative, technical, and physical safeguards to protect personal data against unauthorized access, alteration, or disclosure. While no system is completely secure, we continually monitor and enhance our security practices.
International Transfers
Your information may be processed in the United States and other jurisdictions where our service providers operate. We use appropriate safeguards, such as contractual clauses, to protect data transferred across borders.
Updates to This Policy
We may revise this Privacy Policy from time to time. We will post updates on this page with a new effective date, and we encourage you to review it regularly. Significant changes may also be communicated via email or platform notifications.
Contact Us
If you have questions about this Privacy Policy or our data practices, contact us at:
Coolingmaster
11720 Plaza America Dr 9th floor
Reston, VA 20190
United States
Email: info@coolingmaster.world
Phone: +1 866 883 0522